Woman left in wheelchair overnight after her flight was canceled in Chicago
次 来源：网络 作者：佚名 - 小 + 大
impia Warsaw, 67 and in a wheelchair, was allegedly left overnight at O’Hare National Airport when her American Airlines flight from Chicago to Detroit was canceled and the porter who had been assigned to accompany her went home at the end of his shift.
Warsaw, who suffers from Parkinson’s and diabetes, had flown from Detroit to Chicago for her ex-husband’s funeral only to find that her luggage had not made it, her sons told the local CBS news station.
“She had to miss the first part of his funeral because she had to get clothes,” son Julian Coltea told CBS News.
After the funeral, her other son, Claude Coltea, walked her to the gate and confirmed with the agent there that the flight was on track.
“She said, ‘Yup, all’s fine. We’ll take good care of your mom,’ ” he told CBS, noting that she is on a number of medications and has a hard time communicating.
He left, confident that she was in good hands.
As it turned out, though, her flight got canceled. American Airlines assigned a porter to accompany her, but when his shift ended, he told her he had to leave.
The airline got her a hotel room but she could not line up transportation. She was then stranded.
“She was crying, and she was scared,” a family member told CBS.
Family waiting for her in Detroit began calling American Airlines when she didn’t show, but it still took hours to locate her.
American Airlines said it is looking into the matter.
“When the issue was brought to our attention, we were very concerned about what happened,” American Airlines spokeswoman Lakesha Brown told the New York Daily News. “Our team did meet with her family there in Chicago as well as Detroit, and we have offered a full refund to the family.”
They have also “opened up a full investigation with the vendor,” she told The News. “The team is talking with the vendor to see what happened. The vendor is not an American Airlines employee.”
The luggage, too, has been retrieved, Brown said.
“We did locate the luggage and all the tickets, all the fees and everything have been reimbursed,” she added.
Warsaw, according to reports, “remains in shock.”